Privacy policy

Hello Primary ("we", "us", "our") sells digital teaching resources through helloprimaryco.com (the "Store"). This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit the Store, make a purchase, sign up to our emails or contact us. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

By using the Store, you agree to the collection and use of your information as described in this policy.

What we collect

Depending on how you use the Store, we may collect:

• Contact details, such as your name, email address and billing address
• Order details, such as the resources you purchase, order history and download activity
• Payment information, which is processed securely by our payment providers (Shopify Payments). We never see or store your full card details.
• Account details, if you create an account, such as your login email and preferences
• Messages you send us, such as emails about an order or a resource
• Device and usage information, such as your IP address, browser type and the pages you visit, collected through cookies and similar technologies

How we collect it

We collect personal information directly from you when you make a purchase, create an account, sign up to our emails or contact us. We also collect some information automatically when you browse the Store, and from our service providers, such as Shopify, who help us run it.

How we use it

We use your personal information to:

• process your order and deliver your digital download
• send order confirmations and important updates about your purchase
• respond to your questions and provide support
• send you emails about new resources and offers, if you have signed up (you can unsubscribe at any time)
• improve the Store and understand which resources teachers find most useful
• prevent fraud and keep the Store secure
• meet our legal obligations

Who we share it with

We only share your personal information where it's needed to run the Store or where the law requires it. This includes:

• Shopify, which hosts the Store and processes orders
• Payment providers, to process your payment securely
• Email and marketing services, to send emails you've signed up for
• Analytics and advertising services, such as Google and Meta, which may use cookies to help us understand how the Store is used and to show relevant ads
• Government or law enforcement bodies, where we are required to by law

We never sell your personal information.

Overseas storage

Some of our service providers, including Shopify, store information on servers outside Australia, including in the United States and Canada. We take reasonable steps to make sure these providers handle your information in line with Australian privacy law.

Shopify

The Store is powered by Shopify, which collects and processes some personal information to provide and improve its services. To learn more, visit the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/privacy/app-users

Cookies

Cookies are small files saved to your device that help the Store work properly, remember your cart and understand how visitors use the site. You can choose to block or delete cookies in your browser settings, but some parts of the Store may not work as expected.

Marketing emails

If you sign up to our emails, we'll send you teaching ideas, new resources and occasional offers. Every email includes an unsubscribe link. Even if you unsubscribe, we'll still send you emails about your orders.

Children's privacy

The Store is designed for teachers and adults. We don't knowingly collect personal information from children. Our resources are for use in the classroom and don't require students to provide any personal information to us.

Keeping your information safe

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. No online service can guarantee complete security, so please avoid sending sensitive information to us by email.

We keep your information only for as long as we need it to provide the Store, meet our legal and tax obligations, and resolve any disputes.

Accessing or correcting your information

You can ask to access, correct or delete the personal information we hold about you by emailing hello@helloprimaryco.com. We may need to confirm your identity first, and we'll respond within a reasonable time.

Complaints

If you have a concern about how we've handled your personal information, please email us at hello@helloprimaryco.com and we'll work with you to resolve it. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be on this page, with the date it was last updated.

Contact us

For any questions about this Privacy Policy, email hello@helloprimaryco.com.