Refund policy

All Hello Primary resources are digital downloads. Because you receive instant access to the files as soon as your order is complete, and digital files can't be returned, we don't offer refunds or exchanges if you change your mind or order the wrong resource.

Please read the product description, preview the product images and check the year level carefully before you buy. If you're unsure whether a resource suits your class, email us at hello@helloprimaryco.com before purchasing and we'll be happy to help.

If something isn't right

If you have any trouble with your purchase, please contact us and we'll sort it out quickly. This includes if:

• your download link isn't working
• a file won't open or appears damaged
• a file is missing from your download
• you accidentally bought the same resource twice

Email hello@helloprimaryco.com with your order number and a short description of the problem. We'll send you a working file or another solution as soon as possible.

Your rights under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. If a resource has a major problem, such as being significantly different from its description or not working as it should, and we can't fix it, you're entitled to a refund.

Contact us

For any questions about this Refund Policy, email hello@helloprimaryco.com.