Terms of service

These Terms of Service apply when you visit helloprimaryco.com (the "Store") or buy a resource from Hello Primary ("we", "us", "our"). By using the Store or making a purchase, you agree to these terms. Please read them, and our Privacy Policy and Refund Policy, before you buy.

1. Our resources

Hello Primary sells digital teaching resources for primary classrooms, including slides, printable PDFs and editable templates. All resources are digital downloads. Nothing is posted to you.

We describe each resource as accurately as we can, including its year level, format and what's included. Please read the product description and preview the images before you buy so you know the resource suits your class.

2. Your licence

When you buy a resource, you are buying a licence to use it, not the resource itself. Hello Primary keeps the copyright and all other intellectual property in every resource.

Each purchase gives one teacher a single-user licence. This means you may:

• use the resource with the students you teach, in your own classroom, for as many years as you like
• print or project the resource as many times as you need for your own students
• share the resource with your own students through a closed, password-protected platform (such as Google Classroom or Seesaw) that only they can access
• edit the editable parts of a resource for use with your own students

You may not:

• share the resource, or a link to it, with other teachers, your whole school or anyone else (each teacher needs their own licence)
• upload or store the resource anywhere others can access it, including shared school drives, staff folders, public websites, blogs or social media
• sell, resell, give away or distribute the resource, or any part of it, in any form
• claim the resource, or any part of it, as your own work, or use it to create a resource you sell or share
• remove or change any copyright or Hello Primary branding in the resource
• use the resource, or any part of it, to train or build an AI model or tool

Using a resource outside this licence breaches these terms and may breach copyright law.

3. School and team licences

If you would like to share a resource with other teachers, your team or your whole school, please email hello@helloprimaryco.com about a multi-user or school licence before sharing it.

4. Buying and paying

All prices are in Australian dollars. Payment is taken at checkout and processed securely by our payment providers. We may change our prices at any time, but a change won't affect an order you have already paid for.

We may cancel an order if a product was listed at the wrong price or we suspect fraud. If we cancel a paid order, we will refund you in full.

5. Downloading your resources

After checkout, you will receive a download link by email, and the link also appears on your order confirmation page. Please download and save your files soon after purchase. If you can't find your link or a file won't open, email hello@helloprimaryco.com with your order number and we'll help.

6. Refunds

Because our resources are digital and delivered instantly, we don't offer refunds for change of mind. Please see our Refund Policy for details, including what we do if there is a problem with a file. Nothing in these terms limits your rights under the Australian Consumer Law.

7. Curriculum links and suitability

Our resources are designed for Australian primary classrooms, and we list their links to the Australian Curriculum v9.0 and the NSW English K–10 Syllabus. As teacher, you are responsible for deciding whether a resource suits your students and for adapting it where needed.

8. Your account

If you create an account, please keep your login details private. You are responsible for activity on your account.

9. Using the Store

Please don't misuse the Store, including by trying to access it in ways we haven't allowed, copying its content or design, or interfering with how it works. Links to other websites are provided for convenience, and we are not responsible for their content.

10. Our liability

We take care to make our resources accurate and useful, but they are provided as teaching materials and we can't guarantee they will suit every class. To the extent the law allows, our liability for any problem with a resource is limited to supplying the resource again or refunding what you paid for it. Nothing in these terms excludes any guarantee or right you have under the Australian Consumer Law that can't be excluded.

11. Changes to these terms

We may update these Terms of Service from time to time. The latest version will always be on this page, with the date it was last updated. The terms that applied when you made a purchase continue to apply to that purchase.

12. Governing law

These terms are governed by the laws of New South Wales, Australia.

13. Contact us

For any questions about these terms, email hello@helloprimaryco.com.