Got a question?
Everything you need to know about downloading and using Hello Primary resources. Can't find your answer? Send us a message.
Orders and downloads
How do I access my resources?
Straight after checkout you'll receive an instant download link by email. The link also appears on your order confirmation page.
I can't find my download email. What should I do?
Check your junk or promotions folder first. If it isn't there, email hello@helloprimaryco.com with the email address you used at checkout and we'll resend your files.
Will anything be posted to me?
No. Every Hello Primary resource is a digital download, so there's nothing to ship and no waiting.
How do I use a discount code?
Open your cart, select Got a discount code? and enter your code before you check out.
Using the resources
What format are the resources in?
Each product page lists exactly what's included. Slide-based routines are ready-to-teach Google Slides, printables are PDFs, and our Frameworks are editable Canva templates.
Do I need to print a lot?
Not usually. Where a worksheet isn't needed, students respond on mini whiteboards or in their books, and support sits on the slides.
Which year levels do you cover?
Resources are written for Years 1 to 6. Every product title shows the year level it's designed for, and you can browse by year from the menu.
Are the resources aligned to the NSW syllabus and Australian Curriculum?
Yes. Every resource is written by an Australian primary teacher and aligned to the NSW English K–10 Syllabus and the Australian Curriculum v9.0. The curriculum links are included in each download.
Can I share a resource with my colleagues?
Each purchase covers one teacher for use in their own classroom. If a colleague would like to use the same resource, they're welcome to purchase their own copy.
Our Literacy, Unpacked guides are free for everyone, so share those with your whole team. They're a great way to get everyone running the same routines.
Bundles
What's the difference between a bundle and a single resource?
A bundle groups resources that work together, such as every term of a routine or all three routines in a connected literacy block, at a lower price than buying each one separately.
What is a connected literacy bundle?
It brings together Reading Fluency, Sentence of the Day and Quick Writes for one theme, so students meet the same vocabulary across the week and carry it into their writing. Read how a connected literacy block works.
Refunds and help
Can my order be returned?
As all resources are instant digital downloads, we don't offer refunds for change of mind. If there's a problem with a file, email hello@helloprimaryco.com and we'll sort it out quickly.
I have a question that isn't answered here.
We'd love to help. Send us a message through our contact page or email hello@helloprimaryco.com.